Terms of Service

1. Business Model

Mella Connect operates an online clothing retail business using a supplier-fulfilled dropshipping model. Products may be sourced from suppliers after a customer places an order.

2. Product Information

We aim to display product names, descriptions, pricing, sizing, and availability as accurately as possible. Product availability can change based on supplier stock.

3. Orders

Order placement does not guarantee supplier availability. If an item is unavailable after payment or confirmation, we will contact the customer with options including alternative item selection, waiting for restock, or refund.

4. Payments

Customers must provide accurate payment and contact details. Orders may be delayed or cancelled if payment cannot be verified.

5. Delivery

Delivery timelines are estimates and may vary due to supplier processing, courier delays, customer location, weather, or other external factors.

6. Cancellations and Refunds

Cancellation and refund requests are handled according to our refund and cancellation policy.

7. Customer Responsibilities

Customers are responsible for providing accurate names, phone numbers, delivery addresses, sizing choices, and order details.

8. Contact

For questions about these terms, email support@mellaconnect.com.