FAQ
Frequently asked questions
Clear answers about ordering, payment, delivery, cancellations, and supplier fulfillment.
Is Mella Connect a dropshipping business?
Yes. Mella Connect uses a supplier-fulfilled dropshipping model. Products are sourced through supplier partners after customer orders are placed.
Do you keep all products in stock?
No. Product availability depends on supplier confirmation. If a selected item is unavailable, we contact the customer with available options.
How long does delivery take?
Our estimated delivery timeline is 3 to 10 business days after order confirmation. Delivery time depends on supplier processing, customer location, and courier availability.
Can I cancel my order?
Cancellation requests are accepted before supplier confirmation or dispatch. Once an order has been confirmed with the supplier or dispatched, cancellation may not be possible.
What happens if an item cannot be supplied?
The customer may choose an alternative item, wait for restock, or receive a refund for the unavailable item.
How do I contact support?
Email support@mellaconnect.com with your order number and request.