Refund and Cancellation Policy

Cancellations

Customers may request cancellation before the order has been confirmed with the supplier or dispatched. Once supplier processing or dispatch has started, cancellation may no longer be possible.

Unavailable Items

If an ordered item is unavailable from the supplier, we will contact the customer with options to choose an alternative item, wait for restock, or receive a refund for the unavailable item.

Returns and Exchanges

Return or exchange requests should be submitted within 48 hours of delivery. Items must be unused, unworn, unwashed, undamaged, and returned with original packaging where applicable.

Non-Returnable Items

Items may not be eligible for return if they have been worn, washed, damaged by the customer, altered, or ordered in a custom size or custom specification.

Refund Processing

Approved refunds are processed to the original payment method where possible. Refund processing time may depend on the payment provider or financial institution.

How To Request Support

Email support@mellaconnect.com with your order number, item name, reason for request, and clear photos where relevant.