Customer care

Our service commitment

Mella Connect is a newly launched online clothing business. We are building trust through clear communication, transparent delivery updates, and responsive customer support.

Customers can contact us for sizing guidance, order questions, cancellation requests, and refund support.

Support access

We share delivery updates as supplier confirmation and courier information become available.

Delivery updates

Feedback and complaints are reviewed to improve product selection, supplier handling, and customer service.

Feedback handling

How Customers Can Reach Us

Customers can send order questions, complaints, refund requests, or delivery concerns to support@mellaconnect.com.

What To Include

Please include the order number, item name, contact phone number, and a clear description of the request. For damaged or incorrect items, customers should include clear photos where relevant.

Response Commitment

We aim to respond to customer support messages within 1 to 2 business days. Complex supplier or delivery issues may require additional time while we confirm details.

Complaints Handling

Complaints are reviewed based on the order record, supplier confirmation, delivery status, and our refund and cancellation policy.