Shipping Policy

Delivery Timeline

Because Mella Connect uses a supplier-fulfilled model, our estimated delivery timeline is 3 to 10 business days after order confirmation.

Processing

After an order is placed, we confirm item availability with the supplier. Supplier confirmation and processing usually begins within 1 to 3 business days.

Delivery Areas

Delivery availability depends on the customer location and courier coverage. Customers should provide accurate delivery addresses, phone numbers, and any helpful location details.

Tracking

Where tracking is available, customers may receive a tracking number or delivery update through their account dashboard or customer support.

Delays

Delivery may be delayed by supplier availability, courier delays, public holidays, incorrect address information, weather, or other events outside our control. We will communicate important delays where possible.

Undeliverable Orders

If an order cannot be delivered because the address or contact information is incorrect, the customer may be responsible for additional delivery fees.